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FAQs

I have a subscription with the Club–what happens now?

On June 7th, nearly all subscriptions previously processed through the NPR Coffee Club were seamlessly transitioned to Counter Culture Coffee. In most cases, active subscriptions, both ongoing and gift, will continue without interruption. Because we’re committed to maintaining our support for NPR, we will continue to donate a portion of sales from customers who have their subscriptions moved to Counter Culture automatically. If you want to make sure your subscription has been migrated (and for information on how to start a new subscription if not) reach out to us at retail@counterculturecoffee.com and we’ll be happy to assist! The fastest way of seeing if your subscription has been moved is to log into your new Counter Culture Coffee account and select “Subscriptions” (more info on that below).

Rest assured that you'll still receive the same exceptional coffee delivered right to your door. The exact blends you enjoy will remain available, albeit under different names. If you've been savoring "It's Bean a Minute," you'll find it as "Hologram"! And if you're a fan of "Brewline," "Gradient" is about to become your new go-to blend.

How do I access my account on the Counter Culture Coffee website?

The first time you log into the Counter Culture website, you can select “First time signing in? Register Your Account Here”. You will then be prompted to enter your email address–the same one you used to log into the NPR Coffee Club website–and create a new password.

What coffees will I receive once the switch is made to Counter Culture’s platform?

You’ll still receive the exact same great coffees, just with a different label!

Here’s a handy list of our NPR-themed blends and their Counter Culture equivalents:

All Beans Considered→ Big Trouble

Cup First→Fast Forward

Brewline→Gradient

It’s Bean a Minute→Hologram

National Public Roast→Forty-Six

Tiny Desk→Apollo

Wait, Wait, Don’t Wake Me→Slow Motion

The single-origin options will function in the same way and continue to rotate every two weeks. 

Will you continue donating a portion of my purchases to NPR?

Yes! We’re committed to the long-term relationship between NPR and Counter Culture so we will continue donating a portion of proceeds from all orders made through previously existing NPR subscriptions.