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NPR Coffee Club FAQ

Subscription FAQ

· Visit our Subscription page here and select the coffee, frequency, quantity, then add to your cart and check out as usual.  An account is required.

· Your first subscription order will ship out the next business day (if placed before 4:00 p.m. ET), and all the following orders will ship on your set schedule.

· Please note, we cannot postpone the first order, but all following orders can be adjusted through your account portal. 

· You can either choose from our NPR Blends or a rotating variety of roaster-curated Single-Origin coffees, offered in one-bag or two-bag subscriptions.  The two-bag subscription will periodically include an NPR Exclusive coffee available only through the NPR Coffee Club.  You can see the current two-bag offering here.

· For the complete subscription coffee list, check out our subscription menu here.

· An On-Going Subscription is the most convenient way to enjoy freshly roasted coffee; brought to you by our roaster Counter Culture Coffee. With this subscription, we send a coffee of your choice at your chosen frequency and quantity. This type of subscription indefinitely continues until you cancel your subscription.

· For this type of subscription, the frequency option is once a week, or every two weeks, or every three weeks, or every four weeks.

· Each subscription order receives 5% off the retail price and free shipping via USPS. You always have complete control over your Coffee Subscription orders, and we send an email reminder before it ships. You can change your delivery frequency, next order date, or quantity anytime by logging into your Account Portal (see below for detailed instructions). 

· If you decide to adjust your subscription, please provide a 24-hour lead time before your renewal date. If you request a change through our Customer Experience team, please provide 72 hours notice.

· Another exciting perk to subscribing is our subscriber exclusive virtual tastings. In these live virtual tastings, our Education team guides subscribers through brewing tips and shares further info about the included subscription coffees.

· Please note, recurring subscriptions are only available to US customers at this time. We apologize for any inconvenience.

· A gift subscription is similar to an on-going subscription but is delivered every 3, 6, or 12 weeks or every 3, 6, or 12 months depending on your selection and has a set expiration date. 

· The subscription order ships out on the next business day after the purchase and the same day once a month for the subscription plan duration.

· The subscription is billed per order and cannot be paid in full at the first purchase at this time. 

Yes, after your initial order, you can increase the quantity, change the cadence, and schedule the next renewal order to any day in the future right from your account portal. 

Click here for instructions.

· Yes, per request by emailing npr@counterculturecoffee.com.

· Please provide a 24-hour lead time before your renewal date.

Yes, your subscription can be canceled through your account portal.

Click here for instructions.

 

 

Yes, you can skip a shipment or reschedule your next subscription order through your account portal.

· Login to your account portal here

· Click on Manage Account Details.

· Navigate to your subscription and click on Editunder the Actions column.

· To reschedule your next subscription order:  Select Edit under Next recurring order and select the date you would like.  Select Update Order Date.

· To skip a single shipment:
Select Skip Shipment under Other Options.

· You can have as many different subscriptions with as many separate addresses as you want.

· Unfortunately, our checkout portal only allows one credit card to be saved.  Any updates to your credit card will apply to all active subscriptions. Please make sure your billing and shipping addresses are correct.

· Our IT department is working on allowing multiple credit cards in the near future.

Yes, after your initial order, you can add a one-time product to be shipped out with your next subscription renewal.  This will require a 24 hour lead time prior to your order renewal date.

·       Log into your account portal here

·       Click on Manage Account Details.

·       Navigate to your subscription and click on Add Product.

·       Select the one-time product you would like.

·       Verify the following before continuing:

- Title:  Please leave this field as Default Title.

 - Quantity:  Select how many you would like.

- Address:  Please verify the address.

- Next charge date:  Please verify this is the same date as your subscription renewal date or the order will not process correctly.

·       Click on Add Product.

·       This will return you to your Subscription items list, your product should appear beneath your subscription.

·       If you prefer, please contact npr@counterculturecoffee.com for a customer experience representative to add a product for you.

· Your subscription is billed per order at the time the order is created and renewed.

· There is no membership fee to participate and no cancellation fee to end shipments.

· Prizes redeemed and ordered by you, the customer, via a URL (weblink) provided by the NPR Coffee Club or an NPR affiliate station can be managed via your account portal

· Prizes redeemed and ordered by the NPR Coffee Club cannot be changed or adjusted.  We apologize for any inconveniences.

· We ship orders to any U.S. or APO address.

· Free Shipping sitewide including all subscriptions!

NPR Coffee Club FAQ

Anyone who purchases a coffee subscription through the website becomes a NPR Coffee Club Member. Hooray!

Counter Culture Coffee was selected by NPR for this program based on our long-standing commitment to quality, sustainability and education. 

NPR is an independent, nonprofit media organization that was founded on a mission to create a more informed public. Every day, NPR connects with millions of Americans on the air, online, and in person to explore the news, ideas, and what it means to be human.  Since our founding in 1995, Counter Culture has been a relentless pursuit of coffee perfection through a dedication to real environmental, social, and fiscal sustainability and a commitment to creating cutting-edge coffee people.

The NPR Single-Origin Two-Bag subscription includes an exclusive coffee each quarter that is only available to NPR Coffee Club members.

Delicious and fresh roasted coffee beans are delivered to your door!  Also, by subscribing, you support NPR programming and connect with a community of like-minded NPR listeners. In addition, every subscriber will receive an NPR Coffee Club enamel pin as a welcome gift to the NPR Coffee Club. NPR Coffee Club subscribers will also receive exclusive invitations to events,  programming, and digital content. Please sign up for the NPR Coffee Club email list to learn more!

Members will receive their pins with their first subscription shipment. If you have not received your pin, please contact us at npr@counterculturecoffee.com.

NPR has a long-standing tradition of creating a more informed public through quality reporting, expert analysis and thoughtful commentary that connects us to our communities and the world we live in. Supporting the NPR Coffee Club means you get incredible coffee and are also helping to support the shared mission of NPR and participating member stations: to create a more informed public - one challenged and invigorated by a deeper understanding and appreciation of events, ideas, and cultures. 

Thank you for your support of the NPR Coffee Club!

All of our coffees are suitable for every brew method. That said, some of our most popular coffees are All Beans Considered and It's Bean a Minute, which are both great as espresso!

You can find us on Instagram @nprcoffeeclub.

Please reach out to us at npr@counterculturecoffee.com if you’re not able to find what you need here.

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